Shipping and Delivery
Web Orders Shipping and Delivery
SinoGuide Technology is known for its excellent customer service and we continue to provide this to you while you wait for your order to be shipped. At SinoGuide Technology, we make sure to provide you with the safest, fastest and most reliable shipping methods.
| How long and how much does it take to ship from China to the US? |
Estimates of China freight shipping costs for express, air and ocean are shown below. These costs are to be used as estimates only and can vary depending on the season and oil prices. |
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-Which shipping method do you recommend?
Both timing and costs are the major drivers in answering this question.
Generally, we recommend that：
| Weight | Recommended shipping method |
|---|---|
| ≤150kgs | Express |
| 150kgs – 200kgs |
Air freight |
| ≥200kgs | Ocean freight |
- For large volume orders, if you need some of products in hurry. We advise you ship some via Express or Air freight, others via ocean freight
- Once the order was shipped, a tracking number will be email to you.
For the delivery time, although there is slight difference between the cargos, we can still summary that 15-20 days are workable from ETD to ETA for worldwide ports. It takes around 15 days to ship to the seaport of Australia, American western and Canada western.
We prefer to FOB, CFR or CIF to worldwide ports, we can also go ahead with DDU or DDP to American, Canadian and Australian destination.
Small Parcel Shipping – all smaller, lighter items will ship via ground carrier. (FedEx, UPS, USPS)
Large, Oversized Items to be shipped:
1. Larger items, will ship via freight carrier. Items shipped freight carrier are delivered to curbside or driveway only and may incur an oversized item surcharge.
2. Shipping cost will be determined by manufactures box dimensions and box weight.
3. Freight Carrier orders require that someone 18 years and older is available to accept the delivery.
4. Most carriers will contact you to set up a delivery time, usually a 2-4 hour appointment window during normal business hours. Monday thru Friday 8-5 p.m.
5. At the time of delivery, the driver will require that you inspect the condition of the shipment and sign the delivery receipt. Be sure to note on the receipt ANY and ALL visible damage to the packaging of your item(s). Noting the condition of the delivery is the responsibility of the customer – not the driver.
6. If the carrier is unable to contact the customer, the customer will then be responsible for any storage fees, freight charges back to the manufacturer in addition to the original shipment expenses.
Shipping Notifications
When an order is placed and is being shipped you will be sent a confirmation email from SinoGuide Technology confirming we have received your order. Once a tracking number is available, we will then e-mail it to your attention and you may track the product(s) here on after. When an order is placed and shipped via Freight Carrier, you will be sent an auto confirmation email from SinoGuide Technology confirming we have received your order. We will then contact you with a delivery date and estimated time of day.
We do not guarantee or promise delivery dates. Therefore, we request that our customers plan ahead and place timely orders that allow for both in-house and the transit time. Estimated times are not a guarantee. If you require expedited shipping, please call us at 86 0755 8937 5091.
